Assessment Task 1

1. Outline two methods for conducting cost-benefit analysis.

 Net Present Value (NPV)

The difference between cash inflow and cash outflow is known as Net Present Value (NPV). For analysing the profitability of a project investment and capital budgeting, NPV is used.

Benefit-Cost Ratio (BCR).

Relationship between relative costs & benefits of a proposed project is shown by benefit-cost ratio (BCR). To deliver a positive NPV to a company, the value of BCR should be greater than 1.0.

2. Describe two creativity theories and their application to workplace innovation.

• Walla’s theory provides:-Creative process consists of Preparation, Incubation, Illumination and Verification. Intimation stage is reflected through these four stage models which gives more explanation to the creative process.

Application:

By linking Incubation and Illumination in the creative process, a ‘Five-Stage Model’ can be acknowledged.

• Sid Parnes and Alex Osborn: Creativity and innovative ideas are tend to be formed by structured way for solving a problem.

Application:

1. Collective information
2. Clear understanding of the problem is must
3. Challenging questions needs to be prepared
4. Innovative ideas
5. Accuracy in giving solutions

3. Describe the diffusion of innovation theory and why a manager implementing an innovation may find this theory useful. 

Proper awareness of new technology must be given, this awareness must include three main aspects i.e. how, why and what rate does technology costs. This process is said to be diffusion of innovation.

While spreading awareness it is must that one should be creative, have good communication skills and must know the value of time management. Customers pocket must be kept in mind. It should be cost effective.   

4. Outline the concept of a learning organization.

Capacity to adapt new knowledgeable or creative ideas are known as learning organizations. It is important that one should improve his or her learning capabilities to achieve goal an also leads to successful decision making. In a business firm, organizational learning tends to play an important role. This helps the company to achieve competitive results and makes a sound environment for the business.

5. Explain the concept of shared vision as an important organisational learning principle.

For a learning process it is important to have a proper focus and energy, without this one cannot learn or gain knowledge neither they can accomplish their goals. So, shared vision plays an vital role in organisational learning.  A shared vision helps to create a good environment for teamwork which will make easy for the employees to achieve their goals.

6. Explain the concept of team learning as an important organisational learning principle.

The process of developing the capabilities of a team is known as team learning. With a good team work one can find out the solution for every problem. Teamwork leads to good thinking because more than one mind is indulged in the assigned work.

7. Identify and discuss in detail five quality management and continuous improvement theories.

1. Communication: An effective communication skills plays a major role in day-to-day operations. With good communication various strategies can be made which will benefit the company.
2. Customer Focused: The major role during whole process is determined by the customers. Customer satisfaction is the main aim of every business organization. Employees should be trained accordingly so that they can meet the requirements of the customers.
3. Teamwork: As already discussed, in any business organization teamwork is required, without this no firm can accomplish their goals nor they can meet their requirements.
4. Data management: It is important for employees to know that how a data should be managed. Through this a business can find out their defects or damages.
5. Improvement: Improvement is must in every aspect of business. Employees should know that where improvement is required. Improving on regular basis will only help them to achieve their goals effectively.

8. Discuss the implications for businesses of Kotter’s 8-Step change model for transformational change.

The following are the steps used for transforming a change:

• Create a sense of urgency
• Form a powerful coalition
• Create a vision for change
• Communicate the vision
• Remove obstacles
• Create short-term wins
• Build on the change
• Anchor the changes in corporate culture

A clear guidance is provided through these steps and also helps the employees to gain success in the whole process.

9. Explain the purpose of the ISO 9000 Standards for Quality Management and the standards that are included.

Quality management and standards are addressed by ISO 9000. It helps in achieving customer satisfaction and efficient business nature. During the whole process, ISO 9000 helps to increase productivity levels, less cost with better quality.

ISO 9000 family includes certain standards which are mentioned as under:

• ISO 9001:2008: Quality management systems, requirements are being obseverd.
• ISO 9000:2005: Coverage in conceptual and languages
• ISO 9004:2009: Effective quality management system
• ISO 19011:2011: Interior and exterior guidance of quality management systems are being set.

10. Describe the concept of risk as identified in the Australia/New Zealand Standard for Risk Management (AS/NZS ISO 31000:2009).

The process used to reduce the negative / defective impacts on the business is known as risk management. ISO 31000:2009 used this process to reduce the risk factors which can harm the growth of a company. Uncertainties must be removed.

11. Describe the concept of risk management and outline the factors that make a risk management system successful and the factors that may inhibit effective risk management.

The process of monitoring and managing risks in order to minimize the negative impact on an organization is known as risk management. We can also say that process of controlling threats to the company is also said to be risk management.

Factors that make risk management successful are listed as under:

1. Commitment and support from top management
2. Communication
3. Information technology (IT)
4. Organization structure
5. Training
6. Loyalty
7. Effectiveness

Factors that may inhibit effective risk management are:

1. Improper Communication
2. Competing priorities, chosen by 51% of respondents.
3. Less resources
4. Lack of perceived value, 41%.
5. Perception ERM adds bureaucracy, 33%.
6. Lack of board or senior executive ERM leadership, 30%

12. In your own words, describe the seven steps in the risk management process as outlined in AS/NZS ISO 31000:2009.

Given below are the seven steps involved in managing risk:

1. Communication: The most important aspect for a healthy business is communication. Each and every employee should communicate for better results. Communication helps in identifying the risk easily. It also leads to good decision making.
2. Risk Identification: The process of determining the risk is known as risk identification
3. Risk Management Plan: A proper plan should be made so that risk can be controlled.
4. Review and evaluation of the plan: Safety measures needs to be taken for evaluating the plan.
5. Implementation: Implementation is one of the main aspect while controlling risk.
6. Risk reduction:Possible ways can be adopted to reduce risk factors.
7. Feedback: By asking your customers to provide feedback you make them believe that their opinion is truly valued.

13. Identify and outline three different sustainability practices common in Australian workplaces.

Three sustainability practices those are common in Australian workplaces are listed as under:

1. Energy Management: Energy consumption helps you to achieve new opportunities. 20% of heating and cooling costs can be reduced by avoiding leakages and cracks. Automatic products must be used so that less consumption of energy is done. And natural lightning system must be installed. AC’s must be kept at high temperatures that less electricity is consumed. Turning of electronic equipments when not in use.
2. Water Efficiency: Recycling and reusing the water is the most effective way for sustaining water. Recycling systems, dual flush toilets, efficient dishwashers etc must be installed.
3. Waste Reduction: Australia has the higher rates of generating the waste in the world. In Australia, residents less than 10% are using recycling methods. More awareness must be made so that we can reduce the rate of waste.

Assessment Task 2

1. Develop a continuous improvement and innovation report.

To meet the needs of a client, it is important to select appropriate candidates, screening & sourcing. Such services are provided by recruitment agency known as Woodhouse Recruitment. There are number of recruitment agency similar to Woodhouse. It is obvious that a market has more than one competitor. 

Areas for improvement:

There are certain areas which need to be improved.

• Social Media: In some areas of business, strategies like social media are missing. To know the exact market positions / value it is must to adopt this strategy. Social sites such as Facebook, twitter etc. Various job vacancies can be posted. They can also share their ideas. Many more activities can be done on social sites.
• Sustainability: To meet our own needs the term sustainability is used. For this a eco-friendly environment is must. Strategies like recycling and reusing waste should be implemented.

Business supply chain statistics

• An increment of 5% in annual revenue records has been observed in year 2015-2016 i.e. $1,25,00,000.
• Profitability level is increased as it was only 8% in the previous year.

Tools or techniques used to measure performance

1. Key Performance Indicators and metrics (KPI): Performance of a company or a business to achieve their goals are being measured well by this method.
2. Performance appraisals: Employee’s total contribution is being reviewed in this process. Also it measures the lacking points of the employee.
3. Performance management frameworks: One of the most influenced ideas for a business is identified by Balanced Scorecard (BSC). BSC has been used since a long period

Two specialists that could help Woodhouse Recruitment

-              Social media specialist http://www.hellosocial.com.au/social-media-services

Service provided: help with the company advertising campaigns

Contact details:

 (02) 8889 3930

 hello@hellosocial.com.au

 Suite 1202, Level 12,

 66 King Street,

 Sydney, NSW, 2000

This company can help Woodhouse Recruitment to set up the social media advertising to recruit candidates.

- Deloitte https://www2.deloitte.com/global/en/pages/risk/solutions/deloitte-sustainability-services.html

Service provided: help clients to successfully manage corporate responsibility and sustainable development issue.

Contact details:

Phone:  +61 3 8971 9800

webenquiry@deloitte.com.au

550 Bourke Street

Melbourne, VIC

3000

Australia

The company can help Woodhouse Recruitment to assess business-related risks and opportunities and develop sound and responsible corporate business strategy.

Contact no.

1200 424434

1200 546622

Trends and opportunities relevant to Woodhouse Recruitment

• Predictive analytics.
• Remote work.
• Work culture.
• Acqui-hires.
• Social media recruiting.
• Diversity.
• Employer branding.

Key business targets to compare

• Annual sales revenue for financial year 20 14 - 2015 is $1,350,000, an increase of 10% from the previous year.
• Increase in profits for this financial year compared to the last one is 9%
• 16% of placements are in the IT area, 18% in accounting, 20$ in sales and marketing and the remainder in administration and office support.
• 60% of revenue is from repeat client business.
• Fill rate is 40%

Reasons behind the company may not have met their targets.

• Goals aren’t based on customer data
• Managers don’t communicate your goals with your team
• There are no proper performance benchmarks
• Service standards have not been clearly defined and there are no performance indicators in place to measure performance

Other business idea

• The company can venture into other areas of human resource management and can opt to ensure that they do performance management for companies. It is also effective for the company to explore other areas of human resource that include training and development of the employees for clients. This diversification will help the company attain its wider scope.
• Increase the online presence through website, blogs and online contents
• Analysing and evaluating customer review for continues improvement

2. Send an email to the Manager.

Email-

To- assessor111@gmail.com

From-

Dear Sir,

I am writing this email to inform you that a detailed report on improvement and innovation has been made by me.  I request you to host a meeting so that I can give a brief discussion on this report.  Please confirm regarding the same as I will be waiting for your response.

Thanking you

Regards,

3. Participate in a meeting

Meeting minutes

For the meeting which was held on 2ndSeptember 2021

Time- 11am

Place- Conference hall

Topics to improvement

• Social media
• Sustainability

Agenda Plans

Budget

Conclusion

Annual sales has been increased by only 10% in the year 2014-2015 costing to $1,350,000. Whereas the report created by Woodhouse Recruitment business shows 60% of revenue values.

• Innovative ideas must be invented
• Social and general awareness

4. Send an email to all parties involved.

To- assessor

From-

Subject: Meeting discussion.

Respected Sir,

It is to inform you that the last meeting session which was hostedto get the feedback on the prior report. Some shortlisted feedbacks are listed below:

• Social media strategies needs to be adopted.
• General awareness amongst the public

Looking forward for your positive response.

Thank you.

Best Regards

Assessment Task 3

1. Develop action plan and report

Action Report

To solve the problems for regular improvement, employees need to create innovative ideas. Efficient work processing must be made. Productivity is must while creating an action plan. Team work evaluates the performance of an employee.

Action plan for sustainability practices

Action plan for social media

Cost-benefit analysis 

A systematic process used by a business to determine the strength and a weakness of a company is analyzed by cost benefit process.  Cost implementation should be minimized while using a social media strategy.

• Determine the strategic position.
• Develops the strategic plan
• Reviewing the action plan

1. Send an email to your Manager

1. Prepare an implementation review report.

a. Read the article below and develop an analysis based on your review of this article as to why the survey sent out by Woodhouse Recruitment might have not been effective.

http://www.peoplepulse.com/resources/useful-articles/recruitment-process-feedback/

Despite the efforts that the Woodhouse recruitment system towards its survey to be successful, the survey may not have been successful or effective due to different reasons. The company included 15 questions for the survey that are focused on the organizational services and its desire to improve on these services. However, from the 100 survey questions that were given, only 12 of the questions returned. One of the reasons for this failure is the system using systemizing feedback. Due to the fact that there were 15 ever questions that were forecast organizational services and their desire to improve them, 12 out of 100 questions of the survey Returned. The other reason why it may not have been effective is the fact that the organization did not write an effective survey invite. Most of the participants did not have a survey invite and therefore they laughed an effective invite that would allow them to join their participation. Incentive programs to the participant may have been the other reason because there were no incentives that were given in the survey especially when the participants have completed filling the survey. 

b.Discuss the successes from this type of continuous improvement initiative. Discuss what Woodhouse Recruitment could take from this experience into future efforts to improve performance.

Sending out surveys is one of the oldest and so far, the best proven methodology used by companies to assure continuous improvement. These kinds of initiatives help organizations to figure out and spot issues with regular processes at various segments and helps in keeping up with daily up gradation of external environment. Continuous improvement also helps in changing the policies and procedures as per the changing needs and requirements of the industry. From the survey Woodhouse Recruitment might have been able to identify as to which areas of their functionality needs attention to improve their overall performance. Although the feedback % was not up to the mark to draw any conclusions, it could still be used for future betterment. The main areas per the feedback which really needs improvement were:

• Keeping transparency for the recruitment process
• Provide candidates with ample information to keep them clear about the recruitment process
• Providing better communication between consultants and candidates

Present the results of the survey in bar charts that include the percentages and provide an analysis of the overall customer satisfaction, ease of doing business and customer loyalty.

From the data given, the attached diagramshows the results of the Woodhouse recruitment survey. It shows the wall of satisfaction and the ease of doing business data as well as recommendation for the recruitment service and the number of participants that are satisfied among others.

The overall satisfaction with the Woodhouse recruitment system includes: 

• A total of 7 people satisfied 
• 2 of the people somewhat satisfied 
• There were 0 people satisfied 
• 1 person was totally dissatisfied 

From the data given, the attached diagram shows the results of the Woodhouse recruitment survey. It shows the wall of satisfaction and the ease of doing business data as well as recommendation for the recruitment service and the number of participants that are satisfied among others

The result found out as follows: 

There was no comment provided in this section. 

When it comes to the ease of doing business with the recruitment service 

• There were five people who were totally dissatisfied 
• There were for people who are somehow satisfied 
• Two people were dissatisfied 
• One person was totally dissatisfied 

They were various comments from the candidates including: 

• I got the job I wanted to thank you so much 
• The consultancy is friendly 
• It was hard to contact the consultants 
• They did not keep up-to-date with the application progress 

The customers who said that they would recommend the recruitment service for the others included 

• 5 of them said very much so
• 4 of them said most likely
• 2 of them said no, I would not recommend
• 1 of them said definitely would not recommend

The following are the Comments from candidates:

• Some said they Would definitely recommend
• One said that I would not recommend and was not happy with the lack of communication
• Other said they I wouldn't recommend because they kept being sent the jobs that were not for me.

• The following are the major recommendations that can be made for the organization. The first recommendation is that the organization should offer incentives especially for those who complete the survey. Even though the survey should be free incentives would encourage the participants to continue answering questions and the outside can also offer a downloadable discount that would motivate the participants to take part in the survey. The second recommendation is that they should not extensively conduct the survey because the customers do not have too much time to get interested in the organization's issues. It is important that the organization determine things that make sense for the customers address to such issues at the same time. The other recommendation is that the organization should provide a survey through emails and websites because they are easily accessible and like answer is sent to many customers who will participate willingly on the organizational issues. 
  Explanation:
• In every organization, the success of the company depends on customer satisfaction. This can only work if the organization uses satisfaction research in a more effective manner. The survey data on customers can be significant in determining whether the product and services offered by the company are appreciated by the customer or whether there is a need for the organization to improve on its quality from the delivery. In most cases, a customer survey can fail because of the errors that take place from the samples of errors that result from measurements. Based on the given article, Woodhouse recruitment system we have failed due to several reasons.

2. Send an email to your manager.

Email

To- assessor@gmail.com

From-

Respected Sir,

I am writing this email to inform you that a brief report has been made by me to analyise the outcomes represented by a recruitment process. Please study the report as I will be waiting for your positive response.

Thank you