Assessment Task 1

1. origins and the concept of the term group dynamics

According to the field study, the term group dynamics helps in describing the way in which all the group members interact with each other. If the dynamics of the group are considered as positive then all the group members and the group will work together. In other case if the dynamics are negative and poor then the group will not work together. In simple words group’s effectiveness will be reduced.

2. three aspects of group dynamics that can have a negative effect on team performance

Following are the three aspects of the group dynamics that can have a negative effective on the team performance:

• Weak leadership:Leadership plays quite important role in the group dynamics. If the leadership is weak this can results arising the dominant personality within the leader which are willing to control over the team or the group. This can arouse the situation where the group can go through lack of direction and will focus on the wrong priorities.
• Groupthink: Groupthink only happens when all the group members are ready to agree with the specific task or solution which is good for the problem. If the thinking of all the group members are negative then there will not be single member who will agree with the appropriate solution for the company.
• Lack of trust:Trust within the team is also quite important. If there is lack of trust between the group then there will be no task which they can complete within the workplace.

3. The phenomenon of social loafing in groups, its negative consequences and the effect of group size and culture.

The concept of social loafing in groups means that there are people who are putting there less efforts whenever they are working as a group as compared to the working as an individual on a specific task.

Following are the negative consequences and the effect of group size and culture:

The negative consequences can also be created as its impact can be observed on the performance of the group and which will result in slowing down their productivity towards the work or the tasks of the organization.

• Some of the team members have become very lazy who are giving least of their contribution within working the company.

4. Three strategies for preventing social loafing in groups.

Following are three strategies for discouraging the social loafing within the groups:

1. First step or the strategy is to keep the team small. Whenever the team starts growing and the number of members start going beyond three or five members, at that time there are chances that social loafing situation can be high. In that case whenever the situation arises it is best way to sub-groups the large teams with the limit of three members each sub-group have.
2. Develop the rules of engagement: It is quite important to develop the rules for the engagement for each team. If as a company to get the better result from each team it is better to provide them the deadlines for each task and make them understand the importance of the deadlines.
3. Third and the last strategy is to assign each and every team member individually to have separate and different contributions within the tasks.

Groupthink is the phenomenon or the process it occurs when every group reaches the consensus without giving and critical or appropriate reasoning or the evaluation of the situation including their alternatives

6. Advantages and disadvantages of group decision-making

Following are the three advantages of group decision-making:

• It is good and best if the group is having lots of information that is concerned with the decision-making process.
• It will be considered as an advantage if the group is having diverse variety of views, because every individual of the group is having different point of view to analysis the situation and provide alterative which can be considered in decision making process.
• Whenever any member of the group expresses his view within the meeting it is the responsibility of the group to accept the views from each one of the individual who is contributing in the decision-making process. This can also be the advantage of the group decision-making.

Three Disadvantages of Group decision-making

• First disadvantage is that this process can be quite time-consuming, because every time a group is being involved in the decision-making process, it is very important to organize, plan and co-ordinate for the meeting and it is quite important to explain the purpose of the meeting.

• Second disadvantage can be individual domination which means in simple words that there are always few members within the group who are being dominated by the other group members and they can easily misuse their position to agree them with their point of view.

• This is quite important disadvantage is always having compromising decisions. It always not the best option to have group-decision making it can sometime lead to the compromise with the decision which has been taken as the group.

7. three team-building techniques.

Following are the three team-building techniques:

• Good Communication

8. Concept of a team consensus

Team consensus refers to the process in which group decision making is performed which means that all the group members who are involved in making the group decision making in which all the members are agree to support the complete decision as the group or the common goal. In simple words there will be not even a single team member will be against the team member.

9. Two methods that can be used to assist teams to reach consensus

Following are the two methods that can be used to assist teams to reach consensus:

• Brainstorming: This method is quite effective method which helps in generating the ideas within the group. In this method when the group decision making process is going all the group members who are participating in this process gives the several innovative or creative ideas for the problem which have been identified or on the topic on which decision is going to take place.
• Multi-voting: This method helps in eliminating the burden of the list of the items that are to be managed. As this process helps each member to gain the equal number of votes which can not be more than half of the total number of votes from the list of the items. Members are eligible to vote for the items that available in the list which they wanted to do.

10. Simple steps for resolving a workplace dispute

Following are the four simple steps which helps for resolving the disputes at workplace:

• Communication: Open communication is the best method which can help in resolving the disputes within the workplace. Because with the help of communication staff members can express their views and feeling that how they are feeling within the workplace or the situation that has been arouse within the workplace.
• Actively Listen: Listening also referred as the best medicine for resolving the disputes. Because everyone wants to express their feeling to the one who is willing to listen the problem without interrupting.Being objective is always the best option. if the listener is willing to solve the dispute asking the open-ended questions for the member who is facing the problem.
• Review Options: It is better to always talk over the options, and always ready to identify the solutions that can help in benefiting all the staff members even the owner of the company. Never feel pressured and always feel free to come up with the answers or the solutions as soon as possible. If it is necessary ready to involve the third party for considering their ideas.
• End with a win-win solution: This is the last step which can help in resolving the dispute at the workplace. This is considered as the ultimate goal in which members should be ready to agree with the options that can benefit everyone within the workplace. In simple words if one of the team is wining by giving their aggressive behavior on other hand there is someone who is also losing within the situation. There are chances that company can also get the outcomes which could not help the company to resolve the dispute and it can also result in causes the major conflict within the workplace.

11. Is it important to have an effective dispute resolution process?

It is quite important to have an effective dispute resolution process because the clause that are within the dispute resolution which will help in minimizing the possibility of a dispute and also helps in reducing the misunderstanding between the parties who are facing the disputes. This process can be considered as quite time consuming and also lead to quite expensive to include the court action who can also help in resolving their disputes or differences.

Assessment Task 2

1. Email to Assessor

To: Team Members

From:

Subject: Attaching the operational plan

Dear Team Members,

Hello to all the members, I have taken your valuable minute to inform you that upcoming staff meeting details have been decided. As the meeting will be held on 20^th September 2021, at the meeting hall of the company sharp at 11:00 AM.

During this meeting discussion will be made on the strategies and the plans that are required to be revised for the welfare and the development of the football south east coast association and will help to complete its objectives quite successfully.

At the end I am also attaching the operational plan with this email. Please have a look at the operational plan and do share your views with me.

Thank you

Regards

2. Conduct Meeting with Team

Date: 20^th September 2021

Time: 10:00 AM to 12:00 PM

Participants: Communication Manager, staff members

Meeting Minutes

The major purpose for conducting this meeting is to discuss all the information and the matter along with the strategies that will be all about the plan of the year. This meeting will also include about the major tasks that is required to be done within this year and the actions that is quite necessary to be performed.

Following are the strategies and the list of actions for the next 12 months.

Membership Growth

Volunteer Development

Programs and Events

These schedules will be provided to you along with the scheduling meetings for the next 12 months in order to support the implementation and the action plan. an overview will be provided to you on the action plan which will help in resolving the issues at the workplace to achieve the success in team performance.

• Communication: Open communication is the best method which can help in resolving the disputes within the workplace. Because with the help of communication staff members can express their views and feeling that how they are feeling within the workplace or the situation that has been arouse within the workplace.
• Actively Listen: Listening also referred as the best medicine for resolving the disputes. Because everyone wants to express their feeling to the one who is willing to listen the problem without interrupting.Being objective is always the best option. if the listener is willing to solve the dispute asking the open-ended questions for the member who is facing the problem.
• Review Options: It is better to always talk over the options, and always ready to identify the solutions that can help in benefiting all the staff members even the owner of the company. Never feel pressured and always feel free to come up with the answers or the solutions as soon as possible. If it is necessary ready to involve the third party for considering their ideas.
• End with a win-win solution: This is the last step which can help in resolving the dispute at the workplace. This is considered as the ultimate goal in which members should be ready to agree with the options that can benefit everyone within the workplace. In simple words if one of the team is wining by giving their aggressive behavior on other hand there is someone who is also losing within the situation. There are chances that company can also get the outcomes which could not help the company to resolve the dispute and it can also result in causes the major conflict within the workplace.

Above is an overview of the training and the development activities that are required to be implemented over the next 12 months in order to attain the training needs that have been identified in the team performance.

Course Name: Communication skills for Managers training course

Location: Sydney training centre

Date: One day course 27-09-2021 at 9:00 AM to 5:00 PM

Learning outcomes

• This course will help I developing the key skills for communication and for the insight which will help the team that how they can inspire others
• It will also help that how better understanding about self is being developed and also about others using DISC profile which will help in recognizing the communication styles.
• Will also help in understanding the importance of the role feedback which is being played within the workplace.
• This course will help you in giving the best positive and constructive feedback to the team members so, it can help them to develop the best skills and will also help in succeeding at the work.

3. Email to General Manager

To: General Manager

From:

Subject: Summary of the performance meeting of the team and the issues related to the workplace concerns.

Dear General Manager

I am writing this email to you to provide with the view about the meeting that was being conducted. During the meeting all the staff members were invited and they all were free to share their views and their ideas with all the participants of the meeting.

As we are already aware about the strategic plan of the association:

• Operating with trust and Integrity with each other, as well as with members and the community.
• Customer focus through appreciation of interests and passion of our members and the broader football community.
• Camaraderie through recognising the superior strength and efficiencies of good team work
• Innovation through best practice and change
• Openness and transparency in communicating with our members, customers and the broader community.

So, the above mentioned strategic plan was the only thing which we discussed during the meeting and also identified that how we can cope up with the changes in the associations. Please feel free if you want to ask anything more about the meeting.

Thank you

Regards,

4. Team Performance Plan

Team Performance Plan

Name of Team: Football South East Coast (FSEC)

Plan timeframe: 12 months

Name of Manager: Max

Date of performance planning discussion: 20-09-2021

Date of mid cycle review discussion:01-02-2022

Date of end cycle review discussion: 10-08-2022

1. Outputs, projects and deliverables: What will your main work be this year?

According to research the major tasks which is required to completed within the year:

Membership growth, programs development events, strengthening, volunteer development.

Following are the major goals of the projects:

• In order to improve the participation within the community football, just to increase the total number of players at least by 4% in 2018.
• In order to increase the participation of girls within the game of the girl which is of the age between 5 and 18 at least by 2% in 2018.

2. Conduct and behaviours: How will you do your work and interact with others this year?

• Use of the visuals.
• Ideas of every team member should be valued.
• Ground rules is being established for the team.
• Debate should be encouraged
• Always show appreciation.

3. Knowledge and skills: What do you need to do your job well this year?

Self-management:

• Always stay on the top of the deadlines
• Always ready to do your job by yourself without taking the help of anyone.

Skills needed:

• Should have the proper understanding of the team dynamics and also have the encouraging relationship
• Should have the skill to select and develop the right people into the team
• Should also have the skill to motivate the people.
• Should have the skill to manage the discipline and also know how to deal with the conflict

4. Support needed to do my job well.

More collaborative work environment needs to be created or developed so that all the team members should involved with the help of planning the activities in order to evaluate the activities. This is the way in which it is quite possible to increase the team engagement and also achieve the desired results

5. How do I know if I am performing well?

If time to time:

• Feedback is being received
• Questions need to be asked about the go-to resources.
• Always ask for the opinions
• Always be in charge of your own work

5.Email to the Team (Assessor)

To: Team

From:

Subject: Requesting for feedback

Dear Team,

Hello to all the team members!  I am writing this email to provide with the short introduction to the strategies and the goals that have identified within the association. During the meeting we have also discussed about the changes and the similar issues or topics related to association.

As we already decided that in every 3 months, meeting will be held to discuss about what we have done within these 3 months, all the staff members need to present of FSEC.

As General Manager was also present in the meeting, he also suggested some of the changes which we need to make in our communication trails and in our feedback sites, rest of the other things are already working smoothly according to him.

Please share your views and also provide feedback to me so, that we can share it further in our public meeting.

Thank you

Regards

Assessment Task 3

1. policy and procedures

2. Email to Team (your assessor)

To: Team

From: Marketing and communication Manager

Subject: Attaching professional development policies

Dear Team members,

I am writing this email to provide you an overview with the professional development policies which I am summarizing below in this email

• Purpose of the policy
• Scope of the policy – who it applies to
• Types of professional development that may be undertaken
• Process for identifying professional development needs
• Criteria for determining whether the professional development opportunity is appropriate
• Budget allocated to each staff member
• Process for documenting and evaluating outcomes from professional development

I am also attaching the complete document with this email. Please have a look at this document and also update me you want any changes within this document.

Thank you

Regards,

Marketing and communication Manager 

Assessment Task 4

1. Select reward and recognition schemes

Instant Awards

This award gives the manager the autonomy which will help them to recognize and celebrate the great achievement which they have achieved as a team

Long service Awards

Long service Awardsis the award in which every year one of the employee’s milestone is being nominated without focusing on his payroll system

Award Nomination

Award nomination award is being conducted monthly, quarterly and yearly where managers or employees are being awarded who have given results to the company and have given success to the organization

Social Recognition

This award is considered as more than a award, this award is given to the employees who can share success and his achievement with others or company.

Incentives and Motivation

Incentive is given for the future performance and given to the employees who have achieved their targets successful and within the provided timespan. This award is given to sales staff or the project team.

2. Email to Team

To: Team

From: Marketing and communication manager

Subject: Thank you

Dear sir,

I am taking a minute from your valuable time just to thank you for the effort that you have contributed in the project, the general manager have decided to reward you guys for you hard work. Following are the ways which we people have decided to reward you with

Instant Awards

This award gives the manager the autonomy which will help them to recognize and celebrate the great achievement which they have achieved as a team

Long service Awards

Long service Awardsis the award in which every year one of the employee’s milestone is being nominated without focusing on his payroll system

Award Nomination

Award nomination award is being conducted monthly, quarterly and yearly where managers or employees are being awarded who have given results to the company and have given success to the organization

Social Recognition

This award is considered as more than a award, this award is given to the employees who can share success and his achievement with others or company.

Incentives and Motivation

Incentive is given for the future performance and given to the employees who have achieved their targets successful and within the provided timespan. This award is given to sales staff or the project team.

Please read them and also share your views about

Thank you

Regards,

Marketing and communication Manager

Assessment Task 5

1. Email to communications officer

To: Communication officer

Subject: Request for attending the meeting

Dear Officer,

I am taking your valuable minute to inform you that we have arranged the meeting urgently on 23-09-2021 at conference hall sharp at 10:00 AM. The meeting is all about the roles and responsibilities of all the executive members and the officers.

You are the soul of the association, without whom association is not able to work properly and effectively. You are the only one who provide media with all the necessary information which you think people should know about the company. I request you to attend the meeting positively. So, we can discuss about the roles and responsibilities about your position also.

Hoping to see you in the meeting

Thank you

Regards

2. Conduct the meeting with the communication officer

Meeting date: 23-09-2021

Time: 10:00 AM

Meeting reason

As we all are aware the purpose of the meeting, once again I am reviewing the purpose, this meeting will include the discussion on the job and roles and responsibilities of Communication officer. As we already know that communication is the soul and heart for the company.

Issues:

There is a complain that has been logged in of Max who have been seen always on the mobile talking or chatting with his friends. Whenever office phone rings he is not available at the phone his colleagues are the ones who answer his calls. He is putting his personal life in a way of the professional life and on the roles and responsibilities which he has been provided with.

Impact

• This is resulting in low productivity
• Bad Behavior
• He is being distraction for the other employees
• Customers are also leaving the association due to his behavior
• Unsatisfaction of the customers

So, there is lots of things which Max needs to improve within himself as he is being underperformance almost in every area.

3. Email to communication officer

To: Communication Officer

From:

Subject: Meeting summary

Dear Officer,

Hello Sir, I am writing this mail to thank you for being cooperative throughout the meeting. Thank you for attending the meeting.

The meeting went very well and there were some issues that we have identified and also there were some bad impact that was going on in the office.

I hope that you are going to work according to your roles and responsibilities that have been assigned to you

Thank you

Regards,