Assessment Task 1

1. Emotional intelligence

The term emotional intelligence means that individual should have the ability to manage his emotions and also have the ability to control their emotions. The employees or employers who have high emotional intelligence are always better and good at co- operating with other colleagues and also manage their work stress at their workplace and can easily manage their work and personal life individual

Importance of Emotional Intelligence at workplace:

• Always ready to learn about the expectations of people or employee at the workplace.
• Always try to put the needs of the other people ahead, whatever they require.
• Always be polite with the people who committed the mistake.

2. five essential principles of emotional intelligence as defined by Daniel

Following are the five essential principles of emotional intelligence that has been by Daniel Goleman

• Self-Awareness: It means that person should be completely aware about his strengths, weakness and about their emotions
• Self-Regulations: It means that person should have the control of their impulsive attitudes
• Motivation: It means that person should be quite motive and they should have the feeling of working on their specific tasks with good motivation.
• Empathy: It means that person should be empathetic towards their colleagues and others

3. Key principles ofthe Emotional Intelligence Theory developed by Caruso and Salovey(2004).

Following are the key principles of the emotional intelligence theory which has been developed by Caruso and Salovey (2004).

• First principle is that Emotion is the information
• Emotions are the reaction which every individual have and it is personally appropriate interactions and the situation which they have to deal with every day.
• Second principle is that emotion can be ignore, but ignoring your emotion does not work well
• Thinking, judgements and emotions are interconnected with each other. Our responses for these emotional responses for every situation, it can be either with co-workers, family or friends these can be highly influence our relationship with them in positive or negative ways and it can also measure our performance at the job.
• As much as we try to hide our emotions, we can never hide them perfectly.
• There can be chances of decisions to be incorporate which can be do to make the emotion more effective.
• Emotions always follow a logical pattern.
• There is an existence of emotional universal, where as it does not specify it.

4. Three strategies that can be used to build emotional intelligence

Following are the three strategies that can be used to build the emotional intelligence:

• First strategy to have active listening skills
• Employee should also be motivated towards their workplace.
• He must practice the ways in which he can maintain his positive attitude.

5. Manager with high emotional intelligence can assist in achieve business

Emotional intelligence is not considered as any trend, it has been considered almost by the leading companies who have compiled it as the statistical evidence for their employees, they also believe that emotional intelligence can help them to earn good revenue. Where as companies who have employees with good and strong emotional intelligence have analyzed the increase in their productivity and their total sales.

For example: Lets consider the example of Sales target: in this manager should always encourages their employees or the staff members and will always give the equal opportunities to each of his employees to complete their sales target by the end of the month.

6. The importance of recognising cultural differences in emotional intelligence

It is quite important to have or recognizing the different culture. In Australia everyone belongs to different cultures and countries here, Australia is considered as multiculture country as people in Australia follows different religions and traditions they prefer to have food from their tradition of religion and each and every individual has respect for their tradition and culture because the country has been diversed.

7. Two ways of communicating effectively with adiverse work force with varying

Following are the two ways of communication effectively:

• Developing good listening skills.
• Encouraging the self-expression

8. Two ways of using emotional intelligence to build effective workplace relationships

Following are the two ways which is used for emotional intelligence and these ways helps in building effective workplace relationships:

• Employee should have better management at conflict management
• He should also have the ability to recognize or manage his emotions at the workplace.
• Never make any decisions while being emotional.

Assessment Task 2

1. Personality Test

According to me I believe that performing hard and give 100% of myself in each and every task can increase my performance. As I always enjoy the work which I am involved in. I believe in remaining clam whatever the situation comes in my way and I also do not easily get stressed because of the pressure of the work. I also have helping and friendly behaviour which also means I am always ready to help my colleagues in their difficult situations or work which they are not able to understand

c. Questions asked as part of the personality test and your learnings as part of this unit, identify five of your emotional strengths.

Following are the five emotional strengths which I have discovered within myself:

• I am completely aware about my strengths, weakness and the emotions which I am having within myself
• Self-regulation: I believe that I am self-regulated person which means I can easily handle or manage my emotions or my impulse attitude.
• Empathy: I believe that I am empathetic towards others as I am very supportive by nature and easily gets in helping the one who needs me at the time.
• Motivation: I believe I am self-motivated which mean I love doing my work and I don’t believe being lazy.
• I am very good at social-skills means I can easily manage health relationship between me and my workplace.

• I can not compromise my interest and passion for anyone in world not even for my family and friends.
• I really don’t know that how to say no to others because of my helping nature.
• One of my weaknesses is that I easily start criticising myself whenever I see someone good
• I am afraid from public speaking.
• I have to work on my presentation skills.

I believe that the strengths that I have identified in myself will surely help in my performance within the workplace.

• Self-awareness ensures that I do not hurt the sentiments of others and do not stick in to the situation.
• My Empathetic nature helps me maintaining the healthy and helpful atmosphere within the workplace.
• Self-Regulation strengths helps in understanding the situation and emotions of my colleagues and this behaviour can also help me from being impulsive at my workplace.
• I always feel myself motivated as I keep my thoughts away from the negativity and I always believe in working hard and creating a positive attitude towards ever situation which also helps in creating the positive environment at least from my side at the workplace.

As I have lots of strengths within me there are also some weaknesses also which I have identified some of the weakness which have created lots of problems in my performance and relationship:

• Because of my helpful nature or behaviour I have identified that I am not able to say no to my colleagues which has created lots of problem and also affected my performance.
• Next weakness is that I have Non-compromising nature which means I can not compromise my passion or interests which results sometime in huge fight or arguments.
• As I know I have to work a lot on my presentation skills due which I am not able to present my ideas or thoughts to my boss or manager.
• I am quite afraid of public speaking which lead me to not to participate in any presentation or event.

 g. Review the following list of needs and choose at least three that most trigger your emotions when you don’t get these needs met.Consider this question in the context of the

1. Acceptance
2. Beunderstood
3. Beincontrol
4. Attention
5. Peacefulness
6. Order
7. Safety
8. Respect
9. Beneeded
10. Beright
11. Comfort
12. Balance
13. Variety
14. Predictability
15. Newchallenges
16. Beloved/liked
17. Bevalued
18. Betreatedfairly
19. Freedom
20. Consistency
21. Included
22. Autonomy
23. Fun

Now complete the table below.

• Always note it down the things which makes you happy and what can create sadness, worries and inferior within you. It is better to make the list of them to avoid stuck into the situation or moods swings.
• Always prepare a list or note it down about the qualities and things that can leave a positive or negative impact on the others. Remember that those qualities are reflection of you towards the people.
• It always the best method or way to have the second opinion on the things or the decision which you are not sure about. It is always helpful if you’re doubting on something.

3. Email to Assessor

To: Assessor,

From:

Subject: Attaching the personality test results and the screenshot and the review of the test results.

Dear Assessor,

Hello Sir, I am writing this email to inform you that I have taken the personality test which have helped me a lot in identifying my strengths and weakness that I was unaware about till now, and I have also identified about the things that I have to work upon and I am attaching the personality test with this email and I am also attaching the screenshot of the results within this email.

Regards,

4. Meet the Assessor

Date: 25-09-2021

Time: 11:00 AM

Results of Personality tests

Overview of the results

Personal stressors, resulting emotions and actions to control emotional responses:

Emotional responses that have been encountered which results to unmet the requirements

• Stress
• Depression
• Frustration
• Lack of motivation
• Anger
• Lack of confidence

Effective Strategies that have helped to control the emotional responses.

• Always try to be calm for that I always prefer to do meditation or yoga.
• Always try to perform the tasks in specific order, which can help in reducing the confusion at the completion of the tasks
• I always try to focus on the tasks that are consistent and also help me in increasing my motivator or productivity.
• Always explain the employers for the organization to treat the employees equally.

Selected needs at the workplace:

Emotional Strengths and its impact on workplace:

• I am completely aware about my strengths, weakness and the emotions which I am having within myself
• Self-regulation: I believe that I am self-regulated person which means I can easily handle or manage my emotions or my impulse attitude.
• Empathy: I believe that I am empathetic towards others as I am very supportive by nature and easily gets in helping the one who needs me at the time.
• Motivation: I believe I am self-motivated which mean I love doing my work and I don’t believe being lazy.
• I am very good at social-skills means I can easily manage health relationship between me and my workplace.

Impact on workplace

• Because of my helpful nature or behaviour, I have identified that I am not able to say no to my colleagues which has created lots of problem and also affected my performance.
• Next weakness is that I have non-compromising nature which means I cannot compromise my passion or interests which results sometime in huge fight or arguments.
• As I know I have to work a lot on my presentation skills due which I am not able to present my ideas or thoughts to my boss or manager.
• I am quite afraid of public speaking which lead me to not to participate in any presentation or event.

Emotional Weakness and its impact on workplace

• I cannot compromise my interest and passion for anyone in world not even for my family and friends.
• I really don’t know that how to say no to others because of my helping nature.
• One of my weaknesses is that I easily start criticising myself whenever I see someone good
• I am afraid from public speaking.
• I have to work on my presentation skills.

Impact on Workplace

• Because of my helpful nature or behaviour, I have identified that I am not able to say no to my colleagues which has created lots of problem and also affected my performance.
• Next weakness is that I have non-compromising nature which means I cannot compromise my passion or interests which results sometime in huge fight or arguments.
• As I know I have to work a lot on my presentation skills due which I am not able to present my ideas or thoughts to my boss or manager.
• I am quite afraid of public speaking which lead me to not to participate in any presentation or event.

5. Develop an emotional intelligence development plan

Emotional Intelligence Development Plan  

Your Priorities

6. Email to Assessor

To: Assessor,

From:

Subject: Attaching the emotional intelligence development plan.

Dear Assessor,

Hello Sir, I am writing this email to inform you that I have prepared the emotional intelligence plan according to the template that was provided to me. This plan have helped me in identifying the emotional abilities that I was having within me. I am attaching the document with this email. Please have a look at the development plan.

Thank you

Regards

Assessment Task 3

1. Staff emotional Intelligence Report

• As Yuko I must have a feeling on lonely.
• I must have criticised myself.
• I must have felt ashamed of myself.
• I must have fear within myself.
• I must be embarrassed of myself.

 2. Emotions that Beryl could be feeling? List atleast five possibilities.

• As a Beryl I must have felt ignored
• I must have felt disobeyed within the organization.
• I must have felt unimportant within the company.
• I must have felt annoyance for the company
• I must have felt disrespectful

• They might have felt confused
• They might be disappointed
• They might have fear within themselves
• They might have a feeling of unworthy
• They might have irrigation feeling.

• If we consider the Australian culture, they are quite open towards the different opinions and they also have accepted the other people’s way in which they do things differently. On other hand Japanese culture is more anxious and about finding the appropriate ways of doing the things more appropriately just to make the uncertainty index too high. They might have preferred the specific structure for the specific circumstances and the employees which also helps in showing the high level of the commitments of the company.
• Where as Japanese also have the feeling of uncomfortable whenever the faced with any eye-contact as they were already taught these things to them when they were too young of age just to ignore the humility. On other hand there is always automatic response from the Australian culture, they always make eye-contact with the person who is speaking with them.

• Explaining policies and procedures of the company to them.
• Allowing them learn from the people which are working around them and who are quite confident and comfortable in expressing their thoughts and feelings.

• Deep breathing and meditation techniques to calm their mind.
• Never make decision whenever you are angry and never respond to anything.

• Always try to speak about your problems to someone.
• Always admit the mistakes that you have made.
• Always show the feeling of Empathy and kindness towards others, which will surely helps in reducing the worrying about yourself.
• Always have a control on Self-talk.
• Always exercise and meditate.

• Always define the problem and try to identify it.
• Always try to clarify the problem and the reason for it.
• Always try to find the root of the problem which have created the problem so much.
• Always prepare the Action plan for your problem.
• Try to execute the action plan properly.
• Always evaluate the results of the action plan
• Try to improve continuously.

• Do your employees communicate with you?
• Do they communicate with each other properly?
• Yuko and Beryl please express your feelings?
• Have you ever experienced any sort of discrimination or harassment at the workplace?
• Do your working environment is peaceful or not?

 10. Email to Assessor

To: Assessor

From:

Subject: Attach staff Emotional Intelligence Report

Dear Assessor,

Hello Sir, I have prepared the staff emotional intelligence report according to the template that was provided to me. I have mentioned all the details within the report.

I am also attaching the report with this email.

Please have a look at the report and also provide me with your valuable feedback.

Thank you

Best Regards,

11. Meet with Staff

Time: 24-09-2021

Time: 3:00 PM

Location: Hobert’s conference venue, Australia

Meeting Head: HR Manager

Purpose of the meeting:The purpose of the meeting is to identify the solutions related to the conflict that has been occurred between Yoko and Beryl.

HR Manager: Hello, Yoki and Beryl. I have identified that the conflict that have took place between you both. I want you guys to explain everything and the reason to me so that I can help you guys.

Yoko: Yes sir, can I get permission to keep my point to you first.

HR Manager: Yes, sure.

Yoko: Sir, when I visit to Beryl with any proposal or ideas, she instantly rejects those without even listening to me and she does not even let me explain my ideas or recommendation to her. So, I have this issue as she is not treating every employee equally. This is the only issue which I have with her.

HR Manager: Okay, what about you Beryl

Beryl: Sir, as you already know that I have more experience than yoko as I am already working with this association from last 7 years and Yoko does not respect me and my opinions at all. As, due to this issue I do not like to listen to her at all.

HR Manager: Ok, after listening to your both point of view. As you both are aware that this is an organization. In this organization you both have to work with each other with proper cooperation. As I am already aware that you both are extremely hard-working and loyal employees for the organization. You yourself should try to solve this issue and have to cooperate with each other to attain success and promotion within the organization.

Beryl: I agree with you sir, as I have been working with this organization and same as Yoko, but Yoko never respected me and never listen to me.

HR Manager: I understand your concern Beryl. But there is no such issues. You both are faithful and hardworking staff. Every staff member is having proper experience. I want to say that you both please respect the feelings of each other and other staff also.

Yoko: Sir, I was not having an idea about the issue which Ms Beryl has raised. Whenever I develop myself. I never wanted to disrespect someone.

HR Manager: Beryl I think you have already heard that Yoko was not having any intention to hurt you. I am upset with this explanation. As I already know her from a while she is a decent and polite chief. Productivity also deals with the individuals and please complete your work.

Beryl: Thank you sir, I think I was in a lot of pressure of work at that time.

HR Manager: Good, Beryl, you should know that Yoko is from Japan and she is quite familiar with the English language and also have her social foundation from the Japan which is very much surprising from Australians.And all the very best to both of you! Always work together and try to achieve the authoritative objectives.