Assessment 1

1. Outline three reasons why a company may choose to develop a business plan.

Assessing the association key is basic and fostering the strategy for knowing the key resource.

• Recognizing drifts and arising of difficulties

• It assist in development of the result of the task 

 

2. Outline the key steps involved in developing a business plan.

• Research: Research and basic examination are vital to creating and conveying a marketable strategy appropriately. The data utilized must be important, significant, and objective. Notwithstanding, you're not composing a novel, so the show additionally should be succinct. That implies picking the right examination to incorporate versus simply a mind dump of anything about the organization's circumstance.

•  Having a Purpose: The reason must be clear and authoritative. On the off chance that you don't have the foggiest idea why you're composing a marketable strategy, the work will be an exercise in futility. Knowing likewise implies having an intended interest group you anticipate that the plan should be prepared by. With both characterized, it will assist with directing what data is incorporated and how.

•  Craft a Company Snapshot: Some individuals consider it an organization profile, others a depiction. In any case, your marketable strategy needs a part that gives a peruser an unmistakable perspective on what your organization is, does and gives in a couple of passages. This ought to be the very data that one would discover on the off chance that they looked on the business' site. It's intended to be speedy and edible intellectually in light of the fact that it needs to stick in a peruser's psyche rapidly, particularly as more data is given later in the arrangement. In the event that the peruser remembers nothing else, the person will have the profile all around dug in memory. What's more, that matters when your arrangement is being considered with others.

•  Detail the Company in Total: Some people compose their strategy to just feature what they believe are the selling focuses and great highlights of their endeavor. That is an error. Most perusers have a very smart thought where the organization sits in the 10,000 foot view. Detail the organization's status in full, great and terrible. Also, where there are shortcomings, remember plans for how they will be tended to given the right help. Subtleties ought to likewise incorporate key highlights like licenses, licenses, copyrights and one of a kind qualities nobody else has.

•  Write the Marketing Plan Beforehand: A basic slip-up made by most new companies is that individuals figure they can compose a field-tested strategy without knowing first how something will be sold. An essential showcasing plan is fundamental; it shows how your item or administration will be conveyed, imparted and offered to clients. It covers where, when and how much, every one of the key pieces that later on feed into the budget report projections in the strategy. Nothing unexpected, advertising must be made certain about prior to arranging out the remainder of the business.

•  Be Willing to Change the Plan for Your Audience: Another normal error people regularly make is composing just a single field-tested strategy. The archive given to a moneylender will be totally different than the one for inward heading. Shrewd new companies have numerous variants, actually like applicants have various resumes for various imminent managers. Match the arrangement and message to the crowd you are tending to.

• Include Your Motivation: This is the most important piece in a successful plan – your motivation and goals. Why are you going through all this effort, work, sweat and effort? Your motivation needs to be a reason that will convince people the business will succeed, through thick and thin. A business needs a mission that drives it, not just selling to make money. Your motivation defined in the business plan is that mission.

Source: https://www.sandler.com/blog/7-steps-develop-successful-business-plan/

3. Outline five common components of a business plan.

• Executive summary:     The executive summary is the brief presentation for your business. It distils all the indispensable data about your strategy into a moderately short space. It's a general gander at everything and ought to incorporate data that sums up different areas of your arrangement.
• Company description: This is your opportunity to portray your organization and what it does. Incorporate a gander at when you shaped your business, your statement of purpose, and your qualities. These are the things that recount your story and permit others to interface with you.
• Market analysis: This is your opportunity to view at your opposition and the condition of the market all in all. Your market examination is an activity to see where you fit on the lookout and how you are better than the opposition. As you make your market examination, you need to try to remember data for your center objective market, profiles of your optimal clients, and other comparative statistical surveying.
• Organization and management: Utilize this segment of your strategy to flaunt your supervisory crew whizzes. Financial speculators need to realize you have a skillful group that has the coarseness to make it happen. You are bound to be effective when you have the right administration and association for your organization. Ensure you feature the ability and capabilities of every individual from the group in your field-tested strategy.
• Sales strategies: You ought to likewise detail the limited time methodologies you're utilizing now, alongside procedures you desire to carry out later on. This incorporates your web-based media endeavors and how you raise your image mindfulness. Your business methodology segment ought to remember data for your web advancement endeavors and your site improvement plan.. 
• Funding requirements: This part will layout how much cash your independent company will require so you can make an exact financing demand. Ensure you are pretty much as sensible as could really be expected. You can make a scope of numbers in the event that you would prefer not to attempt to pinpoint a definite number. Incorporate data for a most ideal situation and a most dire outcome imaginable. You should likewise assemble a course of events, so your potential financial backers have a thought of what's in store. 
•  Financial projections: Finally, the last segment of your strategy ought to incorporate monetary projections. Your forward-looking projections ought to be founded on data about your income development and market patterns. You need to have the option to utilize data about what's going on, joined with your business systems, to make reasonable projections that let others know when they can hope to see returns.

Source: https://www.thehartford.com/business-insurance/strategy/writing-business-plan/main-components

 

4. Outline three areas that the initial business planning process may address.

• Seek Expert: Opinions Sometimes the best business guidance comes according to outside viewpoints. In the event that you have a companion or relative who has insight with business venture, ask them their assessment of your thought. With experience in beginning a business, these people will actually want to bring up things to expect, issues that might emerge and approaches to stay away from them.
• Observe Competition: One of the most ideal approaches to test your thought and plan your business is to notice your opposition. A few different ways to notice rivalry exist and are an enormous piece of the statistical surveying step of the arranging cycle. Invest energy in the store. Take notes on its appearance, including neatness, style and format, just as speed of administration, things and estimating. Notice the positives, negatives and consider the things you would do another way.. 
• Focus Groups: A center gathering is a gathering of people chose from a wide scope of purchasers to give their contemplations, thoughts, discernments and convictions about a specific domain of business or a specific industry. Framing a center gathering gives important statistical surveying about your item or administration, alongside individuals' view of your thought.

Source: https://www.infoentrepreneurs.org/en/guides/review-your-business-performance/

5. Outline the purpose of a SWOT analysis in a business planning process.

The motivation behind a SWOT examination is to get chiefs pondering all that might actually affect the achievement of another venture. Inability to think about a key strength, shortcoming, danger or opportunity could prompt helpless business choices. For instance, if the tech organization with the patent for another processor didn't perceive the risks that its rivals were creating comparative items, it may overestimate the business capability of the new processor and assume obligation to finance the improvement of the processor just to find that the new item doesn't get sufficient income to take care of the obligation. All in all, a qualities, shortcomings, openings, and dangers brainwork can assist administrators with trying not to commit exorbitant errors and figure out which ventures are well on the way to succeed.

Source: https://searchcio.techtarget.com/definition/SWOT-analysis-strengths-weaknesses-opportunities-and-threats-analysis

6. Describe the relationship between performance objectives and key performance indicators in a business plan.

When objectives are put forward, they result in arranged execution. Objective is the final result. Developing manner is assisted with the presentation objective. 

7. Explain why it is important for a business to use a range of performance measures within its business plan.

The way towards gathering, dissecting and announcement of data is done with execution estimation. The main angles are to be considered which is corresponding to the execution estimation measure. 

8. If a business plan has an objective of improving customer satisfaction, describe three performance measures that could be used to measure customer satisfaction.

• Net Promoter Score: Likeliness of customer is measured and is the most popular way of measuring the loyalty of the customer. 
• Customer Satisfaction Survey: for the collection of data and customer happiness, it is standard approach. It asks the customers, how satisfied are they? There are three useful variations: In app survey, Post surveys and Long-email survey. 
• Customer Satisfaction Score: in this, customer is asked to rate their satisfaction with business, product or service. The scale ranges between 1-3, 1-5 or 1-10

 

9. Describe the balanced scorecard approach in relation to performance measurement.

Variety of execution is created with the balanced scorecard approach. With the general element target. Every pointer is being consistent. Don’t set the each action in store and comprehended. With the help of monetary results, client results or business measure result, these estimations can be identified. 

10. Outline key stakeholders who may be involved in business planning.

• End Consumers 

1. household 

1. Demographic segments.
2. Psychographic segments

                   iii. purchasing behavior segments 

1.  commercial & industrial

1. Product use 
2. Alternative products 

                  iii. purchasing behavior segments 

1. industry classification 

• Key Customer groups, if not direct to end consumer 

1. c) distributors 
2. d) retailers 
3. e) product transporters
4. f) intermediary storage 

• Employees 

1. a) internal, specify level 
2. b) sales force 

         c)support personnel for outside relationships 

         d)contractors (not really employees, but still impacted) 

      ∙ Stockholders (owners) – Board of Directors 

Assessment 2

1. Prepare to develop business plan

You are required to prepare for a meeting with the Senior Management Team to consult on the development of the Business Plan.

Prior to meeting with the Senior Management Team, review and evaluate the scenario information and the current operational priorities plan.

You should also review the Business Plan Template.

Based on your review and evaluation, identify the business’ vision, mission, values and objectives as these will need to be discussed in detail with the Senior Management Team as a basis for developing the business plan. Note that the management team has advised that the business vision, mission, values and objectives are not clearly advised in the operational plan and they would like you to develop these for discussion. They have also advised that they would like you to propose key performance indicators that can be used to measure performance against objectives identified. Make notes for discussion at the meeting.

Your assessor will advise you of the date and time of the meeting.

Business Plan

Executive Summary

Ozhouse clean is situated in Melbourne. It was set up in 2005. It includes home cleans. The directors of the organization are James and Nancy as it is their family business. Amanda is activities manager whereas Sarah is administration manager. 

Mission

The focus of Ozhouse is to establish the most respected cleaning services. 

Vision

Ozhouse Clean is continuously trying to set up themselves as the most regarded cleaning office in Melbourne. 

Our values are:

Respect: setting of efforts for every individual regarding their decision. 

Caring: care for the staff, clients, and environment. 

Integrity: to act with trustworthiness, receptiveness and do what we say we will do. 

Innovation: to be industry pioneers.

Strategic Objectives

Providing client with the help of expert

• Quality of customer to be build by 20%
• Assumptions of the clients is to be meet or surpassed
• Best practices are to be implemented in cleaning task 

Market Analysis

The place of distinction is seen by the organization that is similar to run a private company with the interest on quality.

There is a requirement of greater administration staff.

Home cleaning Melbourne is accepted by the organization. 15 cleaners are utilized by the Ozhouse Clean, who are low maintenance contract staff that is working between 10-15 hours seven days. Normal home cleaning is required by the customer. 

Target customers and needs

Target clients are the one who need expert, reliable and impeccable cleaning administration.

Pricing options

Cost are set lower than their rivals by the organization. Evaluation of plans are in view to help the cost. Individuals who have the high salary will pay more for the highlights, clients are quality and accommodation. Everyone will be   prepared by the Ozhouse clean. Entrepreneur will dealt the business request first. 

Legislation/Regulations

OSHA has a set of guidelines 

ISO 9001 Quality Management Standard 

It addresses the issues of the clients and partners. It manages the executive framework. 

ISO 14001 Environmental Management 

It guarantees the full consistence with best practices. 

OHSAS 18001 Health and Safety Management 

The goal is to control the word related well-being and dangers.  

AMC Commercial Cleaning

Address: Unit 26/12 Cowcher Pl, Belmont WA 6104, Australia

Contact Us: +61-892779222

Our services

• Office clean

• Surface Disinfection
• Post-contamination cleaning

Australian clean green

Address: 39 Bacon St, Hindmarsh SA 5007, Australia

Contact Us: +61 8 8229 7400

Our services

• Event Cleaning

• Commerical Cleaning

• Waste Management

Versatile Cleaning Service

Address: Level 26/44 Market St, Sydney NSW 2000, Australia

phone: +61 1300 809 090

Our Services

• Window Cleaning
• Strip and sealing
• Waste management
• Deep and General cleaning

Situation Analysis

Include a SWOT analysis here

Strengths	Weaknesses
quick and easy service are provided  door-to-door cleaning service are provided  The service available at very less price	There is very high competition in Melbourne Funds and investment is not sufficient
Opportunities	Threats
Uses on dress are expanding  Normal pay of Melbourne residents is  expanding  There is a high probability of rehash business	Tuff competition Low price competition New technology keeps on changes

Actions

The following table identifies the actions we plan to take to achieve our strategic objectives. Include as many rows as required.

Date	Actions	Resources Requirement	Key Performance Indicators
November 2021	Developing an Incentive plans for those employees who are being slow.	Operation Manager Budget required for making investment in purchasing products is of $10,000 per month	Manufacture will show the products that will be low in cost. Eco-friendly cleaning services will cover the price of the actual product.
November 2021	Establish commercial cleaning service including: · Increasing the sales to the customers who are already with the company. Adding new products and replacing them with existing products	Operations Manager Full-time employees need to be hired	Making Agreement with at any rate 15 new advertisement cleaning clients during the primary year, which will help in increasing the number of customers by 30%
November 2021	Screen the Progress of the Implementation Process. Provide the Required Resource Facilitation	Operations Manager	New marketing strategies result in sales and customer levels in the first year of planning.
November 2021	Identify and implement new marketing strategies including: Face book LinkedIn groups Blogging	Need to recruit a Marketing officer	Advertising in local media for new employees Hire 7 additional employees according to the contract depending on the number of commercial cleaning customers.
November 2021	Reconsidering the Organizational Structure	Operations Manager to investigate Budget of at least $100,000 for new Organizational Structure	At least 20 new customers will start using the environmentally friendly services in the first year of the business plan

 

2. Meet with Senior Management to discuss the business plan

At the meeting with Senior Management, you are required to assume that the management team will need to be provided with general information about business planning, as well as exploring the business vision, mission, values and objectives for input into the plan.

At the meeting you are required to:

• Provide all information in user-friendly terms.
• Explain the purpose of a business plan and its benefits.
• Explain components that will need to be included in the business plan.
• Outline your interpretation of the business’ vision, mission and values based on your evaluation of existing information and for discussion.
• Discuss proposed performance objectives and key performance indicators to assess achievement of the objectives.
• Listen to the feedback provided by the management team (your assessor).

During the meeting, you are required to demonstrate effective communication skills including:

• Speaking clearly and concisely
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding

Meeting with the Senior Management

Date: 10-11-2021

Time: 11:00 AM

OzHouse Clean

Executive Summary

Ozhouse clean is situated in Melbourne. It was set up in 2005. It includes home cleans. The directors of the organization are James and Nancy as it is their family business. Amanda is activities manager whereas Sarah is administration manager. 

Mission

The focus of Ozhouse is to establish the most respected cleaning services.

Vision

Ozhouse Clean is continuously trying to set up themselves as the most regarded cleaning office in Melbourne. 

Our values are:

Respect: setting of efforts for every individual regarding their decision. 

Caring: care for the staff, clients, and environment. 

Integrity: to act with trustworthiness, receptiveness and do what we say we will do. 

innovation: to be industry pioneers.

Strategic Objectives

Providing client with the help of expert

• Quality of customer to be build by 20%
• Assumptions of the clients is to be meet or surpassed
• Best practices are to be implemented in cleaning task 

Market Analysis

The place of distinction is seen by the organization that is similar to run a private company with the interest on quality.

There is a requirement of greater administration staff.

Home cleaning Melbourne is accepted by the organization. 15 cleaners are utilized by the Ozhouse Clean, who are low maintenance contract staff that is working between 10-15 hours seven days. Normal home cleaning is required by the customer. 

Target customers and needs

Target clients are the one who need expert, reliable and impeccable cleaning administration.

Pricing options

Cost are set lower than their rivals by the organization. Evaluation of plans are in view to help the cost. Individuals who have the high salary will pay more for the highlights, clients are quality and accommodation. Everyone will be   prepared by the Ozhouse clean. Entrepreneur will dealt the business request first. 

Legislation/Regulations

OSHA has a set of guidelines 

ISO 9001 Quality Management Standard 

It addresses the issues of the clients and partners. It manages the executive framework. 

ISO 14001 Environmental Management 

It guarantees the full consistence with best practices. 

OHSAS 18001 Health and Safety Management 

The goal is to control the word related well-being and dangers.  

AMC Commercial Cleaning

Address: Unit 26/12 Cowcher Pl, Belmont WA 6104, Australia

Contact Us: +61-892779222

Our services

• Office clean

• Surface Disinfection
• Post-contamination cleaning

Australian clean green

Address: 39 Bacon St, Hindmarsh SA 5007, Australia

Contact Us: +61 8 8229 7400

Our services

• Event Cleaning

• Commerical Cleaning

• Waste Management

Versatile Cleaning Service

Address: Level 26/44 Market St, Sydney NSW 2000, Australia

phone: +61 1300 809 090

Our Services

• Window Cleaning
• Strip and sealing
• Waste management
• Deep and General cleaning

Situation Analysis

Include a SWOT analysis here

Strengths	Weaknesses
quick and easy service are provided  door-to-door cleaning service are provided  The service available at very less price	There is very high competition in Melbourne Funds and investment is not sufficient
Opportunities	Threats
Uses on dress are expanding  Normal pay of Melbourne residents is  expanding  There is a high probability of rehash business	Tuff competition Low price competition New technology keeps on changes

Actions

The following table identifies the actions we plan to take to achieve our strategic objectives. Include as many rows as required.

 

Date	Actions	Resources Requirement	Key Performance Indicators
November 2021	Developing an Incentive plans for those employees who are being slow.	Operation Manager Budget required for making investment in purchasing products is of $10,000 per month	Manufacture will show the products that will be low in cost. Eco-friendly cleaning services will cover the price of the actual product.
November 2021	Establish commercial cleaning service including: · Increasing the sales to the customers who are already with the company. Adding new products and replacing them with existing products	Operations Manager Full-time employees need to be hired	Making Agreement with at any rate 15 new advertisement cleaning clients during the primary year, which will help in increasing the number of customers by 30%
November 2021	Screen the Progress of the Implementation Process. Provide the Required Resource Facilitation	Operations Manager	New marketing strategies result in sales and customer levels in the first year of planning.
November 2021	Identify and implement new marketing strategies including: Face book LinkedIn groups Blogging	Need to recruit a Marketing officer	Advertising in local media for new employees Hire 7 additional employees according to the contract depending on the number of commercial cleaning customers.
November 2021	Reconsidering the Organizational Structure	Operations Manager to investigate Budget of at least $100,000 for new Organizational Structure	At least 20 new customers will start using the environmentally friendly services in the first year of the business plan

3. Develop business plan

Following the meeting, assume that you have been given approval to develop the business plan using the template provided. Your business plan must be written in clear and concise English and you will be assessed on this.

The actions that you include in the business plan should clearly show how the strategic objectives of the company will be achieved as discussed at the meeting and all of the resources that will be needed.

When conducting research and developing your business plan, use the following website: https://www.business.gov.au/ developed by the Australian Government Department of Industry, Innovation and Science as your technical advisor and make use of the chat function shown here. Choose an area of the business plan you feel you need some assistance with, for example, customer loyalty initiatives. Select the option “advice and information to help you and your business, including small businesses and independent contractors” when accessing the chat function so the advisor can direct you to the best information that suits your query.

Take a screen shot of your communication with the advisor and submit this to your assessor along with any email communication they may have sent through.

Complete all of the following activities to develop a business plan including:

• Identifying and analysing trends in demand for cleaning services, nationally as well as in the local Melbourne market.
• Identifying competitors in the market for Ozhouse Clean. Include information about at least three competitors, providing a summary of their services, as well as explaining how their services compete with Ozhouse Clean and any points of difference that will enable Ozhouse Clean to stand out.
• Identifying and analysing target consumer needs for specific types of cleaning services e.g. environmentally friendly cleaning services. This may be through identifying secondary satisfaction of data or through a review of social media, for example. Make sure you add a customer satisfaction survey to your action plan as an immediate task that the Operations Manager will be responsible for. This is so you can complete an activity further on in this assessment.
• A SWOT analysis based on the scenario information and research.
  
• Identifying and evaluating alternative pricing strategies to current pricing strategies as per the scenario information.
• Identify potential marketing strategies for existing residential services, as well as commercial and environmentally friendly cleaning services. This may be through reviewing how competitors market their services, as well as identifying effective marketing strategies.
• Identifying any permits or licences that are required for commercial cleaning and environmentally friendly cleaning services.
• Identifying suppliers of environmentally friendly cleaning products that can provide Ozhouse Clean with products. Identify at least three options, including the supplier contact details and summary of products offered.
• Identifying key activities and required financial, physical and human resources requirements based on analysis conducted in the action plan.
• Identifying the additional staff that will be required to manage the expansion into contract cleaning and environmentally friendly cleaning services. Actions included in the business plan should show how this will be achieved in terms of identifying staff needed, the qualifications and experience they require, recruiting the required staff, and inducting staff.
• Identifying key performance indicators that can be used to assess both the financial and non-financial performance of the business.

Business Plan

Executive Summary

Ozhouse clean is situated in Melbourne. It was set up in 2005. It includes home cleans. The directors of the organization are James and Nancy as it is their family business. Amanda is activities manager whereas Sarah is administration manager. 

Mission

The focus of Ozhouse is to establish the most respected cleaning services.

Vision

Ozhouse Clean is continuously trying to set up themselves as the most regarded cleaning office in Melbourne. 

Our values are:

Respect: setting of efforts for every individual regarding their decision. 

Caring: care for the staff, clients, and environment. 

Integrity: to act with trustworthiness, receptiveness and do what we say we will do. 

innovation: to be industry pioneers.

Strategic Objectives

Providing client with the help of expert

• Quality of customer to be build by 20%
• Assumptions of the clients is to be meet or surpassed
• Best practices are to be implemented in cleaning task 

Market Analysis

The place of distinction is seen by the organization that is similar to run a private company with the interest on quality.

There is a requirement of greater administration staff.

Home cleaning Melbourne is accepted by the organization. 15 cleaners are utilized by the Ozhouse Clean, who are low maintenance contract staff that is working between 10-15 hours seven days. Normal home cleaning is required by the customer. 

Target customers and needs

Target clients are the one who need expert, reliable and impeccable cleaning administration.

Pricing options

Cost are set lower than their rivals by the organization. Evaluation of plans are in view to help the cost. Individuals who have the high salary will pay more for the highlights, clients are quality and accommodation. Everyone will be   prepared by the Ozhouse clean. Entrepreneur will dealt the business request first. 

Legislation/Regulations

OSHA has a set of guidelines 

ISO 9001 Quality Management Standard 

It addresses the issues of the clients and partners. It manages the executive framework. 

ISO 14001 Environmental Management 

It guarantees the full consistence with best practices. 

OHSAS 18001 Health and Safety Management 

The goal is to control the word related well-being and dangers.  

AMC Commercial Cleaning

Address: Unit 26/12 Cowcher Pl, Belmont WA 6104, Australia

Contact Us: +61-892779222

Our services

• Office clean

• Surface Disinfection

• Post-contamination cleaning

 

Australian clean green

Address: 39 Bacon St, Hindmarsh SA 5007, Australia

Contact Us: +61 8 8229 7400

Our services

• Event Cleaning

• Commerical Cleaning

• Waste Management

Versatile Cleaning Service

Address: Level 26/44 Market St, Sydney NSW 2000, Australia

phone: +61 1300 809 090

Our Services

• Window Cleaning
• Strip and sealing
• Waste management
• Deep and General cleaning

Situation Analysis

Include a SWOT analysis here

Strengths	Weaknesses
quick and easy service are provided  door-to-door cleaning service are provided  The service available at very less price	There is very high competition in Melbourne Funds and investment is not sufficient
Opportunities	Threats
Uses on dress are expanding  Normal pay of Melbourne residents is  expanding  There is a high probability of rehash business	Tuff competition Low price competition New technology keeps on changes

Actions

The following table identifies the actions we plan to take to achieve our strategic objectives. Include as many rows as required.

Date	Actions	Resources Requirement	Key Performance Indicators
November 2021	Developing an Incentive plans for those employees who are being slow.	Operation Manager Budget required for making investment in purchasing products is of $10,000 per month	Manufacture will show the products that will be low in cost. Eco-friendly cleaning services will cover the price of the actual product.
November 2021	Establish commercial cleaning service including: · Increasing the sales to the customers who are already with the company. Adding new products and replacing them with existing products	Operations Manager Full-time employees need to be hired	Making Agreement with at any rate 15 new advertisement cleaning clients during the primary year, which will help in increasing the number of customers by 30%
November 2021	Screen the Progress of the Implementation Process. Provide the Required Resource Facilitation	Operations Manager	New marketing strategies result in sales and customer levels in the first year of planning.
November 2021	Identify and implement new marketing strategies including: Face book LinkedIn groups Blogging	Need to recruit a Marketing officer	Advertising in local media for new employees Hire 7 additional employees according to the contract depending on the number of commercial cleaning customers.
November 2021	Reconsidering the Organizational Structure	Operations Manager to investigate Budget of at least $100,000 for new Organizational Structure	At least 20 new customers will start using the environmentally friendly services in the first year of the business plan

4. A SWOT analysis based on the scenario information and research.

Strengths	Weaknesses
quick and easy service are provided door-to-door cleaning service are provided The service available at very less price	There is very high competition in Melbourne Funds and investment is not sufficient
Opportunities	Threats
Uses on dress are expanding  Normal pay of Melbourne residents is  expanding  There is a high probability of rehash business	Tuff competition Low price competition New technology keeps on changes

 

5. Send an email to the management team (your assessor)

The directors of the company have approved the business plan and have asked you to begin implementation. Your first task is to email the management team the approved business plan.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment.

The email text should explain that the business plan is going operational and provide a brief overview of the timelines for implementation and key performance requirements. Your email also needs to ensure that the Operations Manager and the Administration Manager are equipped and prepared to begin implementation of the action items assigned to them.

Attach your business plan to the email.

TO: MANAGEMENT TEAM

FROM: Vikas

SUBJECT: Attaching OZCLEAN BUSINESS PLAN

Dear Management Team,

The mail is to clarify the techniques of Ozhouse Clean The course of action of activity is as of now fit to be finished. The last page of the game-plan reports a table of activities that we hope to take to accomplish our principal objections: by Walk 2021 we will foster a main thrust plan for creative work of staff that are delayed to work on because of an exhaustive financial course of action directed by the Tasks Chief. By November 2021 the affiliation will foster plans to existing clients and conveying existing things into the new market; once more, the Activities Supervisor is in control and will screen the movement of the utilization cycle by November 2021. On June we will zero in extra on showing systems (online media, blog on the site) because of another Advertising Supervisor profile. This email expects to ensure that the managerial social affair and unequivocally the Activity and the Organization Chief are completely orchestrated a ton to begin the execution of the system, if not make moves toward solid assets. I'm connecting the field-tested strategy alongside this, if it's not too much trouble, see.

Best Regards

6. Assist Amanda with an implementation task

Amanda has approached you for assistance with the customer satisfaction survey she is responsible for as she doesn’t have a lot of marketing experience. Partner up with one of your classmates and together develop a customer satisfaction survey which you can generate to customers through Survey Monkey.

Create a new Word document for this activity, and name it accordingly. The questionnaire should fit on one side of an A4 page.

Develop between 6 - 8 questions that measure customer satisfaction and can be answered on a sliding scale from 1 (which is don’t agree at all) to 10 (which is totally agree).

Questions	1	2	3	4	5	6	7	8	9	10
Are you satisfied with the security of the Ozhouse clean
Did you like the products used by Ozhouse clean
How was the experience with the Ozhouse clean
Would like to take our services again?
Did you want any offers and sales on our services?
Please rate the customer care services

 

7. Onboard a new employee Read the following:
   

A suitable contract cleaner has been identified and they have agreed to the fulltime job offer and conditions.

Prepare the employee contract template included in your resource folder in the relevant sections using the information below:

Employee: David Smith, 5 Wellington Way,
Melbourne 3000 Working hours: 9 am – 5pm.

38 hours per week
Fortnightly payment basis

Employee contract 

Ozhouse Clean

Ozhouse Clean and  David Smith

Job Title:	Full-time Worker
Date of Commencement:	03-11-2021
Salary:	Fortnightly $651.10

 1. Summary of job role

1. Employees will be required to work an average of 38 hours each week.
2. Employees are to carry out their duties competently and as described in Schedule 1.
3. Employees must comply with Grow Management Consultants’ current and future workplace policies.

 2. Remuneration

1. Employees will be paid their remuneration in arrears on a fortnightly basis.
2. Superannuation contributions will be made each quarter on behalf of the Employee.

 3. Probationary Period

1. A probationary period of be three (3) months applies to all new employees. During this period, either Grow Management Consultants or Employee may terminate the employment.

 4. Leave

1. All employees are entitled to four (4) weeks of paid annual leave each year. This will be on a pro- rata basis for part-time employees.
2. Employees must apply for and have their annual leave approved.
3. All unused annual leave that the employee has accrued will be paid out when the employee leaves the company.
4. Any other leave will be negotiated between the employee and Grow Management Consultants according to the provisions of the Fair Work Act.

5. Staff Code of Conduct

1. All staff are bound by the requirements of the staff code of conduct.
   

6. Termination

1. If an employee resigns, the employee must provide Grow Management Consultants with the appropriate amount of notice according to the Fair Work Act provisions at the time.
2. If Grow Management Consultants terminates the Employee for any reason other than for misconduct, Grow Management Consultants must provide the Employee with the minimum period of notice in writing as set out in section 117 of the Fair Work Act 2009.

AGREEMENT

Grow Management Consultants and the employee hereby agree to the terms of this Agreement Any future variations to this agreement will be made in writing and signed by both parties.

MANAGER NAME:
SIGNED:	Date:04-08-2021

EMPLOYEE NAME: David Smith
EMPLOYEE ADDRESS: 5 Wellington Way, Melbourne 3000
SIGNED:	Date: 04-08-2021

Description of Duties

• Sweeping, mopping and polishing the floors with the environment friendly cleaning supplies.

• Vacuum the carpets and the sofas properly

• Empty trash, recycle the things which can be recycled easily.

• Keep the bins and the washing areas clean and smell free.

 

8. Send an email to the employee (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The main should introduce and summarise the contents of the attachment and ask them to read

 Inform about the training session they need to attend with Amanda which is on next Monday at 9am.

Provide a summary of the training as taken from the induction checklist included.

Assessment 3

1. Prepare to develop monitoring and evaluation report Review the scenario information. Develop an outline for your report ensuring that:

• Your report will address a balance of both financial and non-financial information on business performance as per the scenario information.
• To assist in making the information as user friendly as possible, your report should include visual information to show how the business has performed such as graphs or charts.

Ensure that you provide your report according to the timelines set by your assessor to show that you can provide timely reports. You will be assessed on this.

The lack of staff resulted the Ozhouse cleaning Australia. 15 cleaners were used by the organization. By expanding the staff level, the organization choose to deal with it. 

Staff got the help by getting the increment in fulfillment. Organization began to put the resources into closely staff preparing in Y1. This led to the expansion with 75% in work cost in Y2. 

Sales Revenue

• There is an extension by 20% from Y1 to Y2 by the GOP of Ozhouse cleaning Australia and 30% extension in Y3 after the acquiring. 

Total Revenue

Association exhibition is showed by the pay statement clarification.

• There is increment in the help for downtown which led to more development in association care.
• From the year 1, there was development in net income. 

 

2. Develop a business monitoring and evaluation report Your report should include the following:
• An overview of business performance based on the data provided for this year, as well as the data provided for the previous year (as documented in the scenario information for Assessment Task 2).
• An analysis of business performance to determine if the performance indicators have been achieved.
• An evaluation of the non-financial information gained from the survey, impact on the business and variations that could be made to the business plan based on this information.
• A review of additional performance measures that can be used to measure customer retention and customer satisfaction based on the decrease in residential customers as advised in the scenario information.

You will need to research the range of performance measures that could be used and report on performance indicators that you consider to be suitable.

Your report should include a clear explanation of the performance indicators and your rationale for using these indicators.

• An evaluation of the strengths and weaknesses of the business plan (the plan you developed for Assessment Task 2) and recommended improvements.

Review the information at the link below (paste the link into your browser if the link is not working directly) and for each component of your business plan.

Provide an assessment of your plan, noting that some areas may not have been covered. Provide an overall assessment of the strengths and weaknesses of your plan based on your assessment.http://coba.belmont.edu/fac/schenkelm/etp3000/Course_Documents/Business% 20Plan%20Assessment%20Template.pdf

• Provide a summary of recommendations for the upcoming year based on your evaluation as above, as well as required changes to the business plan.

Use the Business Monitoring and Evaluation Report Template to guide your work.

Ozhouse Clean

Business monitoring and evaluation report

Business overview

One year from the execution is clean Ozhouse clean, it surveys the exhibition of organization against the presentation pointers window for dry cleaning, clothing and administration which draw the client consideration. Ozhouse clean is upgraded and expanding the portion. 

Strong business information is available with Ozhouse clean. Proactive cleaning services utilized this data. 

Performance indicators identified in the business plan are as follows:

• There is 20% increase in total sales revenue.
• There is 20% margin of gross profit
• Debtor days are reduced by 50% 

 

Non-financial information

The business estimate which is given by the accountant of this monetary year: 

Revenue	Total sales revenue - $450,000
Sales	Total cost of sales - $320,000
Liabilities	Debtor days – 30
Assets	15 new commercial customers

 Performance indicators

Private housing saving organization is a service given by Ozhouse cleaning services. 

Housekeeping goes from cleaning up of standard rooms. The key to advances are: 

• Quality of work
• Issues that are critical
• Arranged delegates. 

 

Business Plan assessment

Strengths 

• Association with strong, powerful pioneer
• Agents are dedicated

Weakness

• Industry is labor-concentrated 
• There is inconvenience in building the esteem of brand 

Opportunities

• Game plan is to be successful 

Threats

• Turnover of employees
• Certified competitor’s path.

 

3. Send an email to the management team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachment. Attach your Business Monitoring and Evaluation Report to the email.

To: Assessor,

From: 

Subject: Attaching the business monitoring and evaluation report.

Dear Assessor,

The mail is to inform that monitoring and evaluation report is prepared. It includes:

• Business Overview
• Non-financial Information
• Performance Indicators
• Business Plan
• SWOT Analysis

Kindly go through the topics. 

Thank you

Assessment 4

1. Send an email to the contract cleaner (your assessor).

The objective of the email is to prepare all participants for a meeting.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should advise them that you would like to set up a meeting to discuss identified areas of concern. Identify the date and time of the meeting.

To: Assessor,

From:  

Subject: About the meeting to the contract cleaner.

Dear Assessor,

This mail is written with the purpose that we are planning to conduct a meeting on 8-11-2021 at 11:00 AM at the conference room. I invite everyone at the meeting, the reason is to discuss the unsatisfactory response that we are getting from the customer. So I request everyone to be on time. 

Thank you,

 

2. Conduct meeting

Conduct the meeting at the specified time on the specified date with the contract cleaner (your assessor will be playing this person), explaining to them what the problem is, why it is a problem and how it impacts on the business. This meeting should be treated as a coaching session to try and get the staff member to understand the issues and meet the required performance standards.

At the meeting you must:

• Explain the purpose of the meeting
• Explain to the contract cleaner what the problem is.
• Discuss the level of performance expected by the company.
• Demonstrate your interpersonal and communication skills by:
• Keeping your communication clear and simple
• Asking questions to identify reasons for underperformance and to confirm information provided.
• Listening to the contract cleaner and confirming and clarifying information shared
• Discuss and agree on a solution

 

Meeting Minutes: 60 minutes

Location: Conference Room

Date: 10-11-2021   

Attendees: Senior Manager, Contract cleaners and the employees.

Time: 11:00AM to 12:00 PM

Explain the purpose of the meeting

The purpose of the meeting is to hire workers to research the circumstances and to give instructions on normal degree of execution. 

Explain to the contract cleaner what the problem is:

The issue at Ozhouse Clean was: 

• All surfaces, including floors, seat beat and retires needs to be free from dust. 
• Cleaning items are utilized
• Clean the shower screen and mirrors

Discuss the level of performance expected by the company:

• All surfaces, including floors, seat beat and retires needs to be free from dust. 
• Cleaning items are utilized
• Clean the shower screen and mirrors

3. Send an email to the contract cleaner (your assessor).

The objective of the email is to prepare all participants for a meeting.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style. 

It should summarise the meeting and the solution agreed to. The email should be sent within 1 day of the meeting.

To: Assessor,

From: 

Subject: Summarizing the meeting and the solutions to the contract cleaner.

Dear Assessor,

The mail is written with th purpose that I have conducted a meeting with the contractors for identification of the problems that are faced and training will also be provided.

The cleaning plans are offered by the NatureCare company.

Thank you

Regards

 

4. Develop a report on actions and solutions

Write a report for the management team explaining the issues and the solutions you have identified.

You should also identify any changes you consider should be made to the business systems or process as well as to the business plan as applicable.

As a guide, your email should be approximately 3 paragraphs long.

Problem	Action Required	Date	Person Responsible	Solutions
Not good enough training	Will provide good training to all the employee	10-11-2021	External Trainer	Helps to provide best cleaning services
HIGH TURNOVER OF CLEANING STAFF.	Reducing turnover rate	10-11-2021	Senior Manager	Provide best rates to employees and satisfied with the company rates and services
Poor communication	Maintaining good or enough communication with the customer	10-11-2021	Sales Manager	All parties need to agree to certain terms around communication style and timing
LACK OF SYSTEMS AND PROCESSES	deliver an effective service	10-11-2021	Amanda and Sarah	Provide a systematic approach to deliver services by using electronic software
No quality assurance	Provide quality assurance to the customers	10-11-2021	James and Nancy	Provide quality assurance by explaining the way how cleaners will thoroughly clean
LACK OF USING ENVIRONMENTALLY FRIENDLY PRODUCTS	Provide environmentally friendly products for cleaning	10-11-2021	Amanda and Sarah	Assure the customers that their company is using environmentally friendly products for cleaning which will not harm to their property.

 

5. Send an email to the management team (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

The email text should include your actions and solutions report.

To: Assessor,

From: 

Subject Attaching Actions and Solutions report.

Dear Assessor,

The mail is written for informing that action and solutions are prepared, which is attached to this mail. Kindly go through the report and share the views. So that I can finalize it.

Thank you